We have three different fulfillment centers in the United States, Canada, and China. After your order is complete, it takes us 1-2 business days to process your order and get it ready for the shipping center.
If there is a lack of inventory from your nearest location, we will ship your order form our main fulfillment center in China where we stock a large quantity and style of the products.
Shipping is also based on your location; please expect 1-3 weeks after order processing to receive your package.
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.
Please contact us immediately if you believe you have provided a wrong shipping address.
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier.
If you have any further questions on how to do this, please reach out to our customer support team.
100% Satisfaction Guaranteed!
Satisfied customers are what make us the premier site. Your satisfaction is our top priority & we will do everything to ensure that you love your order.
Our customer service team will be happy to assist you with any of your returns. In some cases, picture proof will be required to be able to complete the return process. *Please note all orders are recorded by our system.
When issued a prepaid return shipping label by our customer service agent, please make sure to use this label as soon as possible. Delivery company limits these labels to be used within 14 days. Items returned the 14 days may be refused and returned back to you.
Any discrepancies between items received and ordered must be claimed within 15 days after delivery. Please contact our customer service by email with pictures of the received items and shipping label. Any items received by mistake may be required to be returned.
If an item becomes discontinued after purchase, we reserve the right to refund the product back instead of shipping a replacement.
-Damaged Package
If your package arrives damaged, we will send you a replacement right away at no additional cost to you. If you need to report a damaged package, please send us a message via the Email Us form or email us at support@newsturgis.com . Please be sure to include your order number, if possible.
-Defective Item
newsturgis.com offers a generous 30-days return policy for defective item. Refunds will be issued back to the original credit card used to make the purchase. You can keep the defective item and do not need to return it.
We have three different fulfillment centers in the United States, Canada, and China.
After your order is complete, it takes us 1-2 business days to process your order and get it ready for the shipping center.
If there is a lack of inventory from your nearest location, we will ship your order form our main fulfillment center in China where we stock a large quantity and style of the products.
Shipping is also based on your location; please expect 1-3 weeks after order processing to receive your package.
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier.
If you have any further questions on how to do this, please reach out to our customer support team.
100% Satisfaction Guaranteed!
Satisfied customers are what make us the premier site. Your satisfaction is our top priority & we will do everything to ensure that you love your order.
Our customer service team will be happy to assist you with any of your returns. In some cases, picture proof will be required to be able to complete the return process. *Please note all orders are recorded by our system.
When issued a prepaid return shipping label by our customer service agent, please make sure to use this label as soon as possible. Delivery company limits these labels to be used within 14 days. Items returned the 14 days may be refused and returned back to you.
Any discrepancies between items received and ordered must be claimed within 15 days after delivery. Please contact our customer service by email with pictures of the received items and shipping label. Any items received by mistake may be required to be returned.
If an item becomes discontinued after purchase, we reserve the right to refund the product back instead of shipping a replacement.
-Damaged Package
If your package arrives damaged, we will send you a replacement right away at no additional cost to you. If you need to report a damaged package, please send us a message via the Email Us form or email us at support@newsturgis.com . Please be sure to include your order number, if possible.
-Defective Item
newsturgis.com offers a generous 30-days return policy for defective item. Refunds will be issued back to the original credit card used to make the purchase. You can keep the defective item and do not need to return it.
